- Segregated communications amongst different business lines and teams.
- Difficult to document experiences and practical knowledge created issues with knowledge transfer and resolutions.
- Resource instability induced high turnover rate resulting in inconsistent quality.
- Complexity of products and interoperability requires dedicated and efficient QA execution.
- Resource fluctuation management was a headache for large releases.
- Project-level communication plan defined before project began and bi-weekly updates to keep teams in sync.
- Provided easy-to-use online PM portal and FAQ access to all test run output and defect reports.
- Provided regular training programs.
- Employee care programs and career enablement.
- Guarantee physical and data security polices for IP protection via BS7799 compliance.
- Enabled client culture adoption from day one with client executive support on regular visits.
- Extended regional footprint via Offshore Testing partner to support local sales & marketing initiatives.
- Low Attrition rate (<8%) bringing quality consistency over years.
- Value-added service through passionate innovation and creativity in quality and center management.
- Maximized return on investment on software testing through QA consolidation and standardization.
- Minimized time-to-market for new functionality.
- Excellent retention of product and process knowledge and best practices.
- Provide backend technical support for customer Executive Briefing and Solution Labs.
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