Offshore Testing Center

Customer Challenges

  • Segregated communications amongst different business lines and teams.
  • Difficult to document experiences and practical knowledge created issues with knowledge transfer and resolutions.
  • Resource instability induced high turnover rate resulting in inconsistent quality.
  • Complexity of products and interoperability requires dedicated and efficient QA execution.
  • Resource fluctuation management was a headache for large releases.

Dilato’s Solution

  • Project-level communication plan defined before project began and bi-weekly updates to keep teams in sync.
  • Provided easy-to-use online PM portal and FAQ access to all test run output and defect reports.
  • Provided regular training programs.
  • Employee care programs and career enablement.
  • Guarantee physical and data security polices for IP protection via BS7799 compliance.
  • Enabled client culture adoption from day one with client executive support on regular visits.

Customer Benefits

  • Extended regional footprint via Offshore Testing partner to support local sales & marketing initiatives.
  • Low Attrition rate (<8%) bringing quality consistency over years.
  • Value-added service through passionate innovation and creativity in quality and center management.
  • Maximized return on investment on software testing through QA consolidation and standardization.
  • Minimized time-to-market for new functionality.
  • Excellent retention of product and process knowledge and best practices.
  • Provide backend technical support for customer Executive Briefing and Solution Labs.